At Luggage Shop USA, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, you may return it under the following conditions:
1. **Eligibility for Returns**: Items must be returned within 30 days of the original purchase date. The product must be unused, in its original packaging, and with all tags attached.
2. **Non-Returnable Items**: Certain items, such as customized or personalized products, cannot be returned unless they arrive damaged or defective.
3. **Return Process**: To initiate a return, please contact our customer service at [email protected] or call us at +14335638644. We will provide you with detailed instructions on how to return your item.
4. **Refunds**: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
5. **Shipping Costs**: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).
6. **Exchanges**: If you wish to exchange an item, please follow the return process first, then place a new order for the desired item.
Thank you for shopping with Luggage Shop USA! Your satisfaction is our priority.